Terms & Conditions
Last updated: 05/01/2026
By booking with us, you agree to our Terms & Conditions.
1. Appointments & Bookings
Appointments may be made online, by telephone, by email, or in person as a walk‑in, subject to staff availability. Online bookings and payment processing are primarily managed through our booking provider, Squareup Europe Ltd (Square). All bookings are subject to availability and confirmation.
2. Cancellations, Rescheduling & Late Arrivals
Clients are required to cancel or reschedule appointments at least 48 hours before the scheduled appointment time. Cancellations made within 48 hours of the appointment may be treated as late cancellations and may result in a charge in accordance with our deposit and no‑show policy. Appointments arriving more than 10 minutes late may need to be rescheduled, and any deposit paid may be forfeited.
3. Late Cancellation & No‑Show Protection
To protect against late cancellations and no‑shows, we may require a deposit of 20% of the total service cost at the time of booking. If you fail to attend your appointment without notice, or cancel within the 48‑hour period, this 20% deposit will be retained. This policy helps us cover lost appointment time and operational costs.
4. Payments & Refunds
Payments may be taken in full or by deposit, depending on the service booked. Accepted payment methods include Square‑processed payments, PayPal, credit and debit cards, Apple Pay, and Google Pay. Payment terms will be clearly displayed at the time of booking.
Refunds are assessed in line with our cancellation policy. Please note that refunds are not provided for services that have already been completed.
5. Client Responsibility
Clients are responsible for providing accurate personal and booking information and for informing us of any relevant medical or skin conditions prior to treatment.
6. Patch Test Requirement
For certain services, including semi-permanent makeup and any hair colouring services, a patch test is recommended at least 48 hours before the treatment. Clients who have completed a patch test with us within the last 6 months are exempt. If a patch test has not been completed or we are unable to confirm a previous patch test, clients accept full responsibility for any adverse reactions. By booking or attending the appointment, clients agree to proceed at their own risk regarding patch tests.
7. Changes to Services or Policies
We reserve the right to amend services, pricing, and policies at any time. Updated terms will be published on our website.
8. Car Parking Policy
Parking at our premises, Bradley Stoke, BS32 0BQ, is private parking. Clients who choose to use the car park do so at their own discretion and must comply with all parking rules and signage displayed on site. We are not responsible for parking charges, fines, or penalties incurred as a result of failure to follow parking regulations.
9. Personal Belongings
Clients are responsible for any personal belongings brought onto the premises. Namis Beauty Ltd T/A Namis Beauty accepts no responsibility for loss, damage, or theft of personal items while on the premises.
10. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
11. Contact Information
For any questions regarding these Terms & Conditions, bookings, or services, please contact:
Namis Beauty Ltd T/A Namis Beauty
Registered Company No: 16477030
Registered Address: Suite B - 1st Floor, Bradley Pavilions, Pear Tree Road, Bradley Stoke, Bristol, England, BS32 0BQ
Email: support@namisbeauty.co.uk